Rubbish Removal Soho Customer Privacy Policy
This Privacy Policy explains how Rubbish Removal Soho collects, uses, stores and protects your personal data when you use our services in the Soho area. It applies to all Rubbish Removal Soho customers and prospective customers located in or receiving services within the Soho area, including domestic, commercial and one-off collection clients.
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy sets out the types of personal data we collect, the lawful bases on which we process it, how long we keep it, who we share it with and the rights you have in relation to your data.
Who We Are And How To Contact Us
Rubbish Removal Soho is a waste and rubbish clearance service provider operating in the Soho area. For the purposes of data protection law, we are the data controller for the personal data described in this Privacy Policy.
If you have any questions about this Privacy Policy, or about how we handle your personal data, you can contact us using the contact details published on our main service information and booking materials. Please clearly state that your query relates to data protection or privacy so that it can be directed to the appropriate person.
Personal Data We Collect
We only collect personal data that is necessary to provide and manage our rubbish removal services. The categories of personal data we may collect include:
Identification and contact details such as your full name, address where the rubbish removal is to take place, billing address, email address, telephone number and, where relevant, business name and job title.
Service and booking information such as the type of rubbish removal service requested, property access details you choose to share, preferred appointment times, notes or instructions you provide to us, and details of any quotes, invoices and payments.
Payment-related information such as records of payment amounts, payment method used and transaction references. Card details are handled by our payment processors and are not stored by us directly, except to the limited extent necessary to identify your payment and manage refunds or queries.
Communication records such as emails, phone call notes and messages related to enquiries, bookings, complaints, feedback and support.
Technical and usage information such as basic device and browsing information collected when you visit our website or online booking tools. This may include IP address, browser type and pages visited, collected using cookies or similar technologies where applicable and permitted by law.
Lawful Bases For Processing
We process your personal data only where we have a lawful basis under data protection law. Depending on the context, we may rely on one or more of the following bases:
Contract: We process your personal data to enter into and perform a contract with you, for example to provide rubbish removal services, confirm bookings, send service-related messages, manage invoices and provide customer support.
Legal obligation: In some cases we are legally required to process certain data, for example for tax, accounting, record-keeping, insurance and regulatory compliance relating to waste management and environmental rules.
Legitimate interests: We may process personal data where it is necessary for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. This may include managing our business operations, improving our services, preventing fraud, ensuring the security of our staff and customers, and handling queries or complaints.
Consent: In limited cases we may rely on your consent, for example for certain types of marketing communications or for the use of non-essential cookies. Where we rely on consent, you have the right to withdraw it at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide and manage rubbish removal and related services in the Soho area, including confirming bookings, carrying out collections, managing access instructions and following up on completed jobs.
To prepare and send quotes, estimates, invoices and payment confirmations, and to manage billing, refunds and debt recovery where necessary.
To communicate with you about your bookings, respond to your enquiries, and resolve any issues, complaints or disputes.
To maintain accurate business and financial records for tax, auditing and legal compliance.
To improve our services, procedures and customer experience, for example by reviewing feedback, analysing service usage and monitoring service performance.
To protect our business, staff and customers, including through fraud prevention, security checks and the enforcement of our contract terms.
Data Retention
We keep your personal data only for as long as is reasonably necessary for the purposes set out in this Privacy Policy and to meet our legal, accounting and reporting requirements.
In general, we retain customer records, including invoices and basic contact details linked to financial transactions, for up to seven years after the end of the relevant financial year, in line with tax and accounting rules.
Service-related correspondence that does not need to be retained for accounting or legal reasons will usually be kept for a shorter period, typically up to three years after your last interaction with us, to allow us to respond to queries and to maintain continuity in service if you book again.
Where we rely on consent for specific activities, we will retain relevant data for as long as your consent remains valid or until you withdraw it, whichever is earlier, unless a longer retention period is required by law or necessary to resolve disputes.
When personal data is no longer required, we will either delete it securely or anonymise it so that it can no longer be linked to an identifiable individual.
Data Sharing And Processors
We do not sell your personal data. We may share your data with third parties only where necessary and in accordance with data protection law.
Service providers acting as data processors may process personal data on our behalf, strictly under written instructions. These may include:
IT and hosting providers who supply our booking systems, email and data storage services.
Payment processors who handle card payments and other electronic transactions.
Accountants and professional advisers who assist us with accounting, legal and compliance matters.
Couriers or subcontracted waste carriers where necessary to complete a collection, provided they are subject to appropriate confidentiality and data protection obligations.
We may also share personal data with authorities, regulators, law enforcement or insurers where we are required or permitted to do so by law, or where it is necessary to protect our rights, the rights of our customers or the safety of our staff.
Where any processors or service providers are located outside the UK or European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other recognised transfer mechanisms, to protect your personal data.
Security Of Your Personal Data
We take appropriate technical and organisational measures to safeguard your personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, the use of secure systems and regular review of our data handling practices.
However, no transmission of information over the internet can be guaranteed to be completely secure, and you are responsible for taking reasonable steps to protect your own information when communicating with us.
Your Data Protection Rights
As a data subject, you have several rights in relation to the personal data we hold about you. Subject to certain legal conditions and exemptions, you have the right to:
Access your personal data and receive a copy of the information we hold about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal data where there is no lawful reason for us to continue processing it.
Object to our processing of your personal data where we rely on legitimate interests, particularly in relation to direct marketing.
Request restriction of processing in certain circumstances, for example while a dispute about accuracy or lawfulness is being resolved.
Request the transfer of your personal data to you or to another service provider in a commonly used, machine-readable format, where technically feasible and applicable.
Withdraw consent at any time where we rely on your consent to process data, without affecting the lawfulness of processing based on consent before its withdrawal.
If you wish to exercise any of these rights, please contact us using the contact details provided in our public service information. We may need to verify your identity before responding to your request.
You also have the right to lodge a complaint with the supervisory authority if you believe your data protection rights have been infringed. In the UK, this is the Information Commissioner's Office.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or data processing practices. Any changes will take effect from the date the updated Privacy Policy is made publicly available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
By using Rubbish Removal Soho services in the Soho area, you acknowledge that you have read and understood this Privacy Policy and agree to our handling of your personal data as described here, to the extent permitted by applicable law.
