Rubbish Removal Soho Service Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Soho provides waste collection and related services to domestic and commercial customers in the United Kingdom. By booking a collection or using our services in any way, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Service means any rubbish removal, waste collection, clearance, loading, transport, recycling, disposal or related service provided by us.
Customer or you means the person, business or organisation requesting or receiving the Service.
We, us or our means the operator trading as Rubbish Removal Soho.
Booking means a request made by you and accepted by us to provide the Service on a specified date, time and location.
Waste means the materials, items, rubbish or other contents you ask us to remove.
2. Scope of Service
2.1 We provide waste collection and rubbish removal services, including but not limited to household rubbish clearance, commercial waste removal, garden waste clearance, bulky item collection and related labour for loading and transport.
2.2 The exact scope of the Service for each Booking will be as agreed between you and us at the time of booking, based on your description of the Waste, access arrangements and any other relevant information you provide.
2.3 We reserve the right to refuse to remove any item or Waste that we reasonably believe to be hazardous, illegal, excessively heavy, unsafe to handle, incorrectly described or not compliant with relevant waste regulations.
3. Booking Process
3.1 You may request a Booking via telephone, email or any booking form or system we may provide. All Bookings are subject to availability and confirmation by us.
3.2 When requesting a Booking, you must provide accurate and complete information, including the collection address, contact details, type and approximate quantity of Waste, access details, parking arrangements and any special instructions.
3.3 Any quote provided before our arrival is based on the information given by you. If on arrival the Waste is materially different in volume, type, location or weight from that described, or access is more difficult than advised, we may revise the quote, adjust the price or decline all or part of the Service.
3.4 A Booking is only confirmed when we communicate acceptance to you and, where required, receive any applicable deposit or card authorisation.
3.5 You must ensure that a responsible adult is present at the collection address at the agreed time to grant access, confirm the items to be removed and authorise any changes to the scope or price.
4. Service Charges and Pricing
4.1 Our charges are based on factors such as the volume, weight and type of Waste, the labour required, loading time, location, access conditions, specialist handling needs and disposal or recycling costs.
4.2 Unless otherwise stated, all prices are quoted in pounds sterling and are exclusive of any applicable taxes which will be added at the prevailing rate if required by law.
4.3 Any price indication provided prior to collection is an estimate only and may be adjusted once our team has inspected the Waste and access on site. We will seek your agreement to any revised price before proceeding, and you may decline the Service if you do not accept the revised price, subject to any applicable call-out or cancellation charges.
4.4 Additional charges may apply for waiting time, extra labour, difficult access such as carrying Waste over long distances or from higher floors without lift access, dismantling or breaking down items, or for any items requiring special disposal methods.
5. Payment Terms
5.1 Payment is due in full on completion of the Service on the collection day unless alternative arrangements are agreed in writing in advance.
5.2 We accept payment by cash, debit card, credit card or other methods that we may make available from time to time. We do not accept payment by cheque unless expressly agreed beforehand.
5.3 For commercial customers, we may at our discretion agree to provide credit terms. Where credit is granted, invoices are payable in full within the period specified on the invoice. If no period is specified, payment is due within 14 days of the invoice date.
5.4 If you fail to pay any amount due, we reserve the right to charge interest on overdue sums at the statutory rate permissible under applicable law, as well as reasonable costs of debt recovery, including legal fees.
5.5 Title to any Waste passes to us only once payment for the Service has been received in full, subject to compliance with all waste regulations.
6. Cancellations, Rescheduling and Access
6.1 You may cancel or reschedule a Booking by contacting us as soon as possible. Any cancellation or rescheduling is only effective when confirmed by us.
6.2 If you cancel more than 24 hours before the agreed collection time, no cancellation fee will usually be charged, unless we have incurred specific costs in preparing your Booking which we will notify you of in advance where possible.
6.3 If you cancel within 24 hours of the agreed collection time, fail to provide access at the scheduled time, or are not present when required to authorise the Service, we may charge a reasonable cancellation or call-out fee to cover our lost time and travel costs.
6.4 We may cancel or postpone the Service due to circumstances beyond our reasonable control, including severe weather, traffic incidents, vehicle breakdown, staff illness, safety concerns, regulatory issues or other events of force majeure. In such cases, we will aim to reschedule as soon as reasonably practicable, and our liability will be limited as set out in these Terms.
7. Customer Responsibilities
7.1 You are responsible for ensuring that we have safe and reasonable access to the collection address, including suitable parking arrangements for our vehicle and clear routes to the Waste.
7.2 You must ensure that the Waste presented for collection matches the description provided at the time of booking and does not include any prohibited or hazardous materials unless previously agreed and appropriately packaged and labelled.
7.3 You must secure and remove any personal or valuable items that you do not wish to be taken away. Once Waste has been loaded into our vehicle, it may not be possible to retrieve individual items.
7.4 Where we are required to enter your property or premises, you must ensure that the environment is safe, that floors and access areas are clear and that we are notified of any risks, obstructions or structural weaknesses that could affect the safety of our team.
8. Waste Types and Prohibited Materials
8.1 We handle general household and commercial refuse, furniture, fittings, garden waste, non-hazardous building rubble and similar materials, subject to weight and volume limits.
8.2 Certain items may require special handling or may be prohibited from collection. These can include, but are not limited to, asbestos, medical or clinical waste, chemical waste, solvents, oils, pressurised cylinders, explosives, radioactive materials, certain types of batteries, contaminated materials and any substance classified as hazardous under applicable regulations.
8.3 If we discover prohibited or hazardous materials after loading has begun, we may suspend or terminate the Service, unload such items where safe and lawful to do so, and charge for any additional time or handling. You will remain responsible for any costs, fines or liabilities arising from your failure to disclose such materials.
9. Compliance with Waste Regulations
9.1 We operate in accordance with applicable UK waste management law and guidance. We will transport and dispose of Waste only at authorised facilities or through licensed partners, and we will take reasonable steps to maximise recycling and lawful recovery where practicable.
9.2 For commercial customers and certain types of Waste, a waste transfer note or other documentation may be required. Where applicable, we will complete such documents based on the information you provide, and you agree to ensure that all such information is complete, accurate and not misleading.
9.3 You remain responsible for any breach of waste regulations arising from inaccurate or incomplete information supplied by you, including incorrect description or classification of Waste.
10. Limitation of Liability
10.1 Nothing in these Terms seeks to exclude or limit any liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by our negligence or for fraud.
10.2 Subject to that, our total aggregate liability to you for any loss or damage arising out of or in connection with the Service, whether in contract, tort or otherwise, will be limited to the total amount paid or payable by you for the specific Booking giving rise to the claim.
10.3 We will not be liable for any indirect or consequential loss, loss of profit, business interruption, loss of data, loss of goodwill or any similar economic loss, whether foreseeable or not.
10.4 While reasonable care is taken when carrying out the Service, you are responsible for protecting floors, walls, doors and fixtures that may be vulnerable to damage during the movement of bulky items. We will not be responsible for cosmetic or minor damage to surfaces, paintwork or flooring that could reasonably be expected to occur when removing large or heavy items from confined or difficult spaces.
10.5 We accept no responsibility for items removed as Waste where it was reasonable for us to assume they were intended for disposal. It is your responsibility to clearly identify and separate items that must not be removed.
11. Insurance
11.1 We maintain appropriate public liability and, where required, employers liability insurance in connection with the provision of our services.
11.2 Details of our insurance cover can be provided on reasonable request. Our liability remains subject to the exclusions and limits set out in these Terms.
12. Complaints and Disputes
12.1 If you are dissatisfied with any aspect of the Service, you should notify us as soon as possible, preferably on the day of collection or within a reasonable period thereafter, providing details of the issue and any supporting information.
12.2 We will investigate your complaint and aim to respond within a reasonable time. Where appropriate, we may offer to remedy the issue, provide a partial refund or take other steps as we consider fair in the circumstances.
12.3 These Terms do not affect any statutory rights you may have under consumer protection legislation where applicable.
13. Data Protection and Privacy
13.1 We will handle any personal information you provide in connection with your Booking in accordance with applicable data protection law.
13.2 We may use your contact details to manage your Booking, provide the Service, process payments, handle complaints or queries and, where permitted, to provide information about our services. You may inform us if you do not wish to receive marketing communications.
14. Changes to these Terms
14.1 We may update or amend these Terms from time to time. The version in force at the time of your Booking will apply to that Booking.
14.2 Any significant change will be published in a way that is reasonably accessible, and continued use of our services after changes take effect will constitute your acceptance of the updated Terms.
15. Governing Law and Jurisdiction
15.1 These Terms and any dispute or claim arising out of or in connection with them, or with any Service provided by us, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising from or connected with these Terms or the Service, except that if you are a consumer resident in another part of the United Kingdom, you may bring proceedings in your local courts where required by law.
16. General Provisions
16.1 If any provision of these Terms is held by a court or regulator to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by us in exercising any right or remedy under these Terms shall constitute a waiver of that or any other right or remedy.
16.3 You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or subcontract our rights and obligations where this does not reduce the level of service you receive.
16.4 These Terms, together with any specific agreement in writing relating to a particular Booking, set out the entire agreement between you and us in relation to the Service and supersede any prior understandings or representations, whether oral or written.
